Overview 

IPECS 50 – IPECS 100 – IPECS 300 – IPECS 600 – IPECS 1200 Solutions

iPECS from Ericsson-LG is a pure IP communication solution developed with the small and medium size business in mind. Its design is modular so it is easy to grow as your business grows and with a fully distributed IP architecture it provides your business with the latest productivity tools and communication applications where ever your offices or staff are located.

The value of any solution to an enterprise must be tied to the quantifiable results it can deliver to the organization. As an enterprise expands, these results become apparent as their workforce becomes mobile, global, and dependent on ease of communications and collaboration. For the business to perform and stay competitive, enterprises need tools that interoperate  well together and bring fast, well informed, critical decision making that facilitates faster, more efficient performance in the work environment.

To meet the enterprise needs, Ericsson-LG offers the iPECS, converged IP Communication Solutions, that delivers a complete product lineup for unified communications including voice, data and applications for small to large enterprises. iPECS call servers and gateways are at the heart of the iPECS solutions that have highly reliable hardware and software, fully distributed IP architecture and rich set of easy to use features.

Key Features

  • Networking
  • Multimedia Applications
  • Unified Messaging
  • Unified Communications
  • Call Centre
  • Soft Phone
  • PC Attendant
  • Mobility
  • Conferencing

HANDSETS

8000 Series IP Handsets

iPECS includes a wide variety of user desk-top terminals. The LIP 8000 series includes five handset models and five types of DSS Consoles to provide a solution tailored to the needs of each user. From the LIP-8004D basic lobby phone to the Premiem Videophone LIP-8050V, the LIP-8000 terminals are simple to use yet feature rich. Users quickly learn to use the LIP phone thanks to one button operations and user friendly features such as the navigation and soft-menu keys. The full duplex HD quality speakerphone in most models let users converse handsfree, assured of the highest quality through advanced VoIP technology. The LIP-8000 terminals can connect anywhere there is a LAN connection and support the IEEE 802.11af Power-over-Ethernet standard so a separate power connection is not required.

LIP-8050V

Premium Desktop IP Phone with Video (480×272, Wqvga)

  • Suitable for remote workers, managers, executives
  • Key Benefits: Peer to peer video communication (QCIF,CIF)
  • Video Communication with Phontage, UCS
  • Local Media Player (MP3, 3GP from USB)
  • Informative large full cololur display

LIP-8040L

IP Phone for Executives

  • 240 x 144 LCD 9 lines
  • 3 soft keys
  • Navigation key
  • Full duplex SPK
  • 10 flexible buttons (LCD)
  • 10 fixed buttons
  • Wideband Codec
  • Triple color LED
  • Ring/MW indicator
  • 2nd hub port(10/100T)
  • 802.3af PoE
  • Optional Bluetooth/DSS

LIP-8024D

IP Phone for Professional Call Handling

  • 240 x 56 LCD 4 lines
  • 3 soft keys
  • Navigation key
  • Full duplex SPK
  • 24 flexible buttons
  • 10 fixed buttons
  • Wideband Codec
  • Triple color LED
  • Ring/MW indicator
  • 2nd hub port(10/100T)
  • 802.3af PoE
  • Optional Bluetooth/DSS

LIP-8012D

Standard IP Phone

  • 240 x 42 LCD 3 lines
  • 3 soft keys
  • Navigation key
  • Full duplex SPK
  • 12 flexible buttons
  • 10 fixed buttons
  • Wideband Codec
  • Triple color LED
  • 802.3af PoE
  • 2nd hub port(10/100T)
  • Ring/MW indicator
  • Optional DSS

LIP-8004D

Entry level IP Phone

  • 16 character 1 line
  • OHD
  • 4 flexible buttons
  • 8 fixed buttons
  • Triple color LED
  • Ring/MW indicator
  • 802.3af PoE
 

LIP iPECS DESKTOP & WIRELESS TERMINALS

LIP-8048DSS

  • 48 LED flexible buttons
  • Paper underlay
  • Triple color LED
  • External power supply
  • 12 pin connector
  • Max. 4 cascading

LIP-8012DSS

  • Paper underlay
  • Triple color LED
  • Power feeding from IP Phone
  • 12 pin connector
  • Max. 2 cascading

LIP-8012LSS

  • 12 LED flexible buttons
  • LCD underlay
  • Triple color LED
  • Power feeding from IP Phone
  • 12 pin connector
  • Max. 2 cascading

 

LIP-8040LSS

  • 40 LED flexible buttons
  • LCD underlay
  • Triple color LED
  • PoE or External Power Supply
  • LAN connection

 

LIP-BTU

  • Bluetooth headset adaptor BT 2.0 compliant

LIP-EHS

  • Enables the connection of a wireless headset (without the need to use a handset lifter)
  • Suits iPECS LIP-8012D and LIP8024D handsets only
  • Supports wireless headsets from GN Netcom / Jabra and Plantronics Inc.

ACT-50 iPECS CONFERENCE PHONE

  • Multiple interfaces and mixer; LAN, PSTN, Audio IN/OUT
  • Powerful audio capability – microphones and speakers
  • Easy to operate and has high-fidelity sound (by Yamaha)

Mobility Handsets

WIT400H

Fully Featured System Wireless IP Phone

  • Suitable for Office, Home Office, field worker, warehouse manager
  • Key Benefits: Mobility, Leverages WiFi infrastructure

GDC-450H

Robust DECT System Handset

  • Robust housing, shield window
  • Key Benefits: In house mobility, Durable, Increased standby time.

 7000 Series Analogue Handsets

LKA-200

  • 4 Feature buttons
  • Redial
  • Volume control
  • Message waiting indicator
  • Available in limestone or charcoal

Features & Benefits

Call Server

At the heart of the iPECS platform is the iPECS Call Server. This highly reliable purpose built Call Server controls and maintains communications between end-points and shared network resources. It is available in five size configurations (50, 100, 300, 600 and 1200 ports) to suit your business requirements. And if your business is spread across several office locations up to 70 Call Servers can be networked together supporting features such as unified numbering plan, centralised attendant improving the efficiency and effectiveness of inter-office communications.

Gateways

Modular iPECS Gateways, which easily connect to the Call Server over an IP network, interface to an array of network resources including Primary Rate and Basic Rate ISDN, Analogue PSTN lines, SIP and H323 VoIP trunks, analogue and digital telephones.

Handsets

The Call Server makes available an extensive set of features. From easy and intuitive to use basics (Hold, Transfer, etc.) to more advanced functions (Incoming Call Distribution, etc.), users easily access features often through a single button on the phone. iPECS offers an array of terminals so each user has the right communications tool for the job. Select from any of the LIP-8000 or LIP7000 series desk-top phones, iPECS Mobility Handsets, PC or PDA Virtual phones or SLT as appropriate for each user. Even digital phones from your legacy Ericsson-LG system can be used.

Applications

Ericsson-LG delivers a range of software applications designed to improve employee productivity and enhance the customer calling experience. ez-Attendant (PC based Attendant) improves Attendant call handling; Unified Messaging speeds handling voice, FAX and e-mail messages; Unified Communication Solution combines voice, video and messaging under a single user interface.

Mobility

iPECS provides WiFi and IP-DECT mobility options. Set-up a network of WiFi Access Points (APs) for an in-house wireless solution or if a DECT (Digitally Enhanced Cordless Telephony) wireless solution best suits your business environment, the iPECS provides an integrated IP-DECT solution. Both the Ericsson-LG WiFi handset and the DECT handset allow your staff to retain all feature functionality available on their desktop phone, whilst on the move. No more telephone tag, improved response times, quicker decision making are all benefits of making your staff mobile.

CyReport – Call Accounting and ACD Reports

CyReport is a telephony call data logging and reporting system which provides a range of call accounting, reporting, billing and call analysis features designed to help you manage your telephone system.

CyDesk

CyDesk is a desktop CTI software product which provides a range of telephony features such as answer, hold, re-dial, conference and integration to the iPECS range of integrated voice mail features. CyDesk can be used as a stand alone product, integrated into Outlook or other databases, offering time saving features such as highlighting any number on your Windows PC desktop and right clicking to dial. It is also used in other CyTrack products such as CyCall, CyQ and CyReport ACD Premier.

CyQ – Inbound Call Routing and Queue Management

CyQ is an Inbound Call and Queue Management System offering powerful skills based routing and automatic call distribution with variable announcement management options. The CyQ Manager Screen provides the supervisor a real time screen of all queues and agent activities. They can change agents between queues, force agents on/off breaks etc. Agents log in and out via the CyDesk and reports are generated by CyReport (CyQ package include the CyDesk and CyReport modules).

CyCall – TeleMarketing & Outbound Call Management

CyCall is a Tele-Marketing and Outbound Call Management System which provides management and productivity enhancements to Tele-Marketing and all Outbound Call Management Business requirements. It provides a number of outbound dialing options which include “Preview Mode” where the agent is presented with the target details then clicks to dial when ready, “Progressive Mode” where the next target is popped to the agent and dialed after their rap up time and “Pre-Emptive” which uses an algorithm to ensure a call is ready with a reached target as an agent becomes available. (CyCall package includes the CyDesk and CyReport modules).

CyRecord

CyRecord™ is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications and your CRM solution. CyRecord can be configured to record messages On-Demand, Randomly or Full-Time. Messages are recorded as .wav or MP3 and stored on your PC or Network Folders. Advanced Features available for CyQ and CyCall Call Centre Applications.