Smart Customer Service, iPECS CCS
Ericsson-LG’s Contact Center solutions are to help companies deliver optimal customer service with the right resources meeting the customers needs.
The ubiquitous access network
Wim te Niet talks to telecoms.com at Broadband World Forum 2011 about the rise of the ubiquitous access network.
Simply Unifying for SMB, iPECS-LIK
iPECS-LIK meets the market environmental requirements by evolving as a UC platform and enriching a variety of solutions to cope with various IT services and business models.